Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user help crew is qualified to rapidly address all our web hosting clients’ requests and information demands. Via our ticketing system, you’ll be able to supply your issue and a support team representative will return to you within max an hour. In reality, practice shows that the normal answer period is 20 minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Contact us anytime required. Our staff of employees is going to be on the web for you 24x7x365 to react to all of your requests and to eliminate any matter that you might have. You can easily submit a support ticket from the el-wu Web Site Control Panel or send us an email message any time. Additionally, on business days, you can easily ring us or work with the live chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • el-wu’s Control Panel presents a wide–ranging know–how base that’s built–into all sections. In each area, you will find a Help button that will load for you a group of step–by–step courses on how to use a specific function or carry out a specific action. Additionally, we have produced short training video tutorials in an effort to get a better idea of the Control Panel’s interface.