Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Guarantee

  • Every single help request you send to us will be dealt with within maximum 60 minutes. If for any reason whatsoever your trouble ticket or email calls for further assistance from a sysadmin, we will without delay forward it and leave a comment to notify you that your issue is being worked on. If you take advantage of our Optional Managed Services package, any of the services included there will be carried out at a time that suits you.

  • Top quality support service

  • A Topflight Customer Service

  • We’ll be available to you 24/7/365 to reply to any queries that you may have connected with our Web Site Control Panel or any of the applications that we have installed on your behalf on the dedicated hosting server. If you also require assistance tackling server administration procedures, you can take advantage of our Optional Managed Services package, which includes data backup hard disk space, OS updates on a weekly basis, server monitoring and restarting services, as well as troubleshooting and installation procedures

  • Intuitive help center

  • A User–Friendly Help Area

  • Every Linux dedicated hosting server is fitted out with our free–of–cost Web Site Control Panel, which sports a circumstantial knowledge base and a collection of educational video tutorials. Whenever you need assistance working with the Web Site Control Panel, just click on the Help or Videos buttons in the top right corner.