There are a lot of web hosting companies on the market today, however many of them are resellers that have minimal resources, especially when it comes to support. One way to distinguish them is the option to reach the company by phone. The type of support that you will get via this channel of communication may vary depending on the provider - some provide you with expert telephone support, while others offer general and customer support only because some issues are more time-consuming and it would be quicker to be resolved via a trouble ticket, particularly if the issue needs to be escalated. However, it's good to find that you can get in touch with your hosting provider because there're various small-scale problems which can be managed efficiently and timely with a call, not mentioning that you are able to get more details regarding the services even before you become a customer.

Phone Support in Web Hosting

All of our web hosting packages offer telephone support fourteen hours a day even on public holidays, so that if you don't have an account yet, you'll be able to give us a call and learn more about our services or if we'll meet the system requirements for your sites. For your benefit, we have local phone lines in the U.S.A., the United Kingdom and Australia, so that you're able to contact the telephone number which is closer to you. In case you're a current customer, we can help you in a timely manner with all the general and billing issues as well as with a number of tech issues in order to save you time and efforts - we are aware of the fact that in some cases it's easier to speak with a live person to get things done instantly. Certainly, some issues cannot be managed on the phone, so in such a case you can use our ticketing system.

Phone Support in Semi-dedicated Hosting

Every time you want additional information about the semi-dedicated services that we provide, you're able to call one of the three support phone lines that we have around the world - in the United States, the UK and Australia. In this way, you can check in advance if our solutions will be appropriate for your websites. If you're already our customer and you own a semi-dedicated account, you have the option to reach us over the phone for 14 hours every day about any billing or common issues. For entirely technical problems you'll have to employ our ticketing system and get in touch with our technical support because someissues just need longer time to be resolved, still we will assist you over the phone with a number of minor tech issues as well, saving you time and efforts.