If you’re a website owner, a problem could always emerge and it does not automatically have to be related to the hosting service. For instance, something may go wrong when you update a web-based application or some critical data can be modified or deleted unintentionally. Whatever the essence of the problem might be, you will need to contact the client service staff and request them to restore a backup or to assist you in resolving the problem that you are encountering. How timely they’ll do that will predetermine the period of time that your sites will be unreachable. For particular websites such as social networking websites or online stores, an oft-repeated unavailability often equals lost clients and money. With that said, it is essential to use the services of a company that offers not only a good help desk service, but also a fast one.

One-Hour Response Guarantee in Web Hosting

With a web hosting from our company, you can just forget about waiting around for hours, or even all day, to get a response to an email or a tech support ticket. Irrespective of when you contact us, we will get back to you within no more than one hour with any sales and technical questions that you might have. As a matter of fact, our actual reply time scarcely ever exceeds twenty to thirty minutes. As we’re available to you 24/7/365, you’ll always get assistance in a timely manner and we realize how critical that is in the Internet era. As soon as you contact us, we’ll reply to your queries. In case you experience any technical issue, we will resolve it for you, or we’ll provide you with all the necessary information in case there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we realize exactly how important it is to receive well-timed support, we promise that you won’t ever have to wait around for more than 60 minutes to obtain a response to any trouble ticket that you open via your semi-dedicated server Control Panel. In fact, you’ll rarely have to wait around for more than twenty-thirty minutes and this applies to any enquiry irrespective of its nature – technical, billing or general. Furthermore, our tech and customer support staff is available to you 24/7, which is the reason why even if you submit a ticket during official holidays, you will invariably receive a lightning-fast reply, which will include the answer to a query, the solution to a predicament or the details needed to solve an issue yourself – if there is something that you have to do on your end. With us, you’ll never need to waste an entire day hanging around waiting for a response like you would with a lot of other web hosting providers.