There are different ways in which you can contact the web hosting company whose services you are using, but the one that you will invariably find regardless of which company you opt for is a support ticket system. It is the easiest communication medium for different reasons. If no help desk support team representative is free at the moment and they are all engaged, a phone call may not be replied to, but a ticket will invariably hit home. On top of that, you can copy/paste large bits of info without the need to worry about typographical errors, and if a particular issue needs more time to be solved or a number of responses must be exchanged, all the info will be in one location, so each party can always see the comments left by the other one. The disadvantage of using tickets to contact your web hosting company is that they are often separate from the hosting platform, which goes to say that if you need to provide information or to adhere to guidelines, you’ll need to use no less than two separate interfaces and this number could rise if you desire to manage several domains. In addition, many web hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while awaiting a response.

Integrated Ticketing System in Web Hosting

The ticketing system that we’re using for our web hosting isn’t separate from the web hosting account. It is an essential part of our all-embracing Hepsia Control Panel and you’ll be able to visit it at any given moment with only a few mouse clicks, without having to leave your web hosting account. The ticketing system features a quick-search field, which will help you find de facto any trouble ticket that you have posted in the past, if necessary. You can also read knowledge base articles that belong to various problem categories, which you can select, so you can learn how to handle a given issue even before you post a ticket. The ticket response time is maximum 1 hour, which means that you can obtain swift assistance at any given moment and in case our help desk support staff recommends that you should do something in your hosting account, you can do it right away without having to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve opened a semi-dedicated server account with us and you’d like to contact our customer service team representatives, you’ll be able to send a trouble ticket directly from your Hepsia Control Panel instead of using an entirely different customer support platform like you’ll have to do with the vast majority of web hosting providers on the market. Our integrated ticketing system will enable you to post a new ticket without any difficulties and to browse through older tickets using a smart search filter. Additionally, you will be able to read the applicable knowledgebase articles that our system will present to you based on the problem category that you choose for your new ticket. You can perform all of the aforementioned operations without leaving your Hepsia Control Panel at any moment, which implies that if you bump into any predicament or have an inquiry, you can get in touch with our technicians and fix the particular problem within the hour through one single support platform.