The availability of the customer and tech support that a web hosting company offers can tell you a lot about the services which they provide as well. When you are allowed to use only emails and tickets, you have most likely discovered some reseller not the hosting provider. If this is the case, you will probably have to wait for a few days so as to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to get hold of the true web hosting company for further assistance. If the provider offers several ways of communication with quick response time that are available anytime, they are most likely the top provider, not only a reseller. So you will reap the benefits of well-timed assistance and top quality support since they will have instant access to the servers where your account will be created. Regardless of the problem - technical or sales, it is generally better to have the option to communicate with your hosting company right away through your favourite method of communication.

24/7 Customer Support in Web Hosting

The customer and tech support services for our web hosting plans are round-the-clock, therefore you can forget about waiting for several days to receive assistance. If you aren't our client yet, you can call us, chat with a representative or send an email. In case you already have an account, you are able to open a support ticket on top of the other three ways of communication. You can pick the most suitable way to contact us depending on what your location is or the equipment you use. We can easily assist you for almost any webhosting-related query that you have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you may open a ticket, but even then the max response time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Hosting

All the semi-dedicated services that we provide include 24/7 customer and tech support, so whatever the issue you experience, you're able to get in touch with us and we'll assist you in a timely manner. The guaranteed reply time for any email message or support ticket that you open through your Hepsia web hosting Control Panel is 1 hour; usually the response time hardly ever is more than 20 minutes. Furthermore, we have phone support with a couple of local numbers around the world and a live chat, which means that you will be able to get in touch with us and get additional details about our services even if you do not have an account yet. We are able to help you with any question or a difficulty you may have - payment methods, plan features, e-mail configuration, hosting account settings, and so on. If you use our services, you will never experience an issue where you need to wait for a couple of days to get an issue resolved like you'll need to do with many other companies.

24/7 Customer Support in VPS Web Hosting

If you rent a Virtual Private Server from us, you will be able to contact us 24/7 for any server-related issue or fordifferent problems and / or questions with regard to the pre-installed software your server is equipped with. If you haven't bought your virtual private server package yet, you are able to find out more details about our solutions by giving us a phone call or through our live chat service. For more technical problems, you should send an email or open a trouble ticket from your billing Control Panel and you will get assistance within less than an hour no matter the time of the day, even on holidays and weekends. The typical reply time usually doesn't extend past 30 minutes. In case you need assistance for third-party software, you will be able to use the Managed Services upgrade that you can include to each VPS package and our admins can help you with any installation or troubleshooting issue you may have encountered.

24/7 Customer Support in Dedicated Servers Hosting

We know how important it is to get quick support in general, let alone when you manage a whole server, so each and every dedicated server that we provide includes 24/7 support with 1-hour response time guarantee whatever the situation. This service is cost-free for all of the problems with the server or the software that was installed from our admins through the setup, therefore you are able to contact us as many times as you wish, even during holidays. You could either open a ticket from your billing area or you could send an e-mail, and the actual answer time for either rarely surpasses 30 minutes since we have admins available 24x7x365. If you require general info about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers we have on three continents or you may employ our live chat service and speak to an agent online. For third-party software support, we provide a Managed Services upgrade, that you'll be able to include to your server plan from the billing Control Panel.